Find answers to common questions about ordering Korean heavy equipment parts from Korea Parts Export.
Ordering & Parts
What brands do you supply parts for?
We specialize in Korean heavy equipment brands including Develon (formerly Doosan), Hyundai, Kia, and Daewoo. This covers excavators, wheel loaders, trucks, and commercial vehicles.
Do you sell OEM or aftermarket parts?
We supply both. We offer genuine OEM parts from Korean manufacturers as well as high-quality aftermarket alternatives. We clearly identify which type each part is so you can make an informed decision based on your needs and budget.
Can you source parts that aren’t listed on your website?
Yes. Our website shows only a sample of available parts. We have access to the full Korean parts distribution network and can source most parts for Develon, Hyundai, Kia, and other Korean brands. Contact us with your part number or equipment details.
How do I identify the correct part for my machine?
Provide us with:
- Machine model and serial number
- Part number (if known)
- Description of the part needed
- Photos if possible
Our technical team will verify the correct part for your equipment.
Do you sell used parts?
Yes, we offer quality tested used and reconditioned parts as a cost-effective alternative to new parts. All used parts are inspected and tested before shipping. Browse our used parts.
Pricing & Payment
How do I get a price quote?
Submit a quote request through our website or email us at sales@koreapartsexport.com with your part requirements. We typically respond within 24 hours.
What payment methods do you accept?
We accept:
- Bank wire transfer (T/T)
- PayPal
- Western Union
- Letter of Credit (L/C) for large orders
Do I need to pay in advance?
Yes, payment is required before shipping for most orders. For established customers with a good order history, we may offer credit terms.
Are your prices in USD?
Yes, all prices are quoted in US Dollars (USD) unless otherwise specified.
Shipping & Delivery
Where do you ship to?
We ship worldwide to over 100 countries. Our main markets include Southeast Asia, Middle East, Africa, South America, Central Asia, and Oceania.
What shipping methods are available?
- Air freight - Fastest option, typically 3-7 days delivery
- Sea freight - Most economical for heavy/bulk orders, 2-6 weeks depending on destination
- Express courier (DHL, FedEx, UPS) - For small urgent items
How much does shipping cost?
Shipping cost depends on:
- Package weight and dimensions
- Destination country
- Shipping method chosen
We provide shipping quotes along with part prices.
Do you handle customs documentation?
Yes, we prepare all necessary export documentation including commercial invoice, packing list, certificate of origin, and other documents required by your country.
What are Incoterms and which do you use?
Incoterms define shipping responsibilities. We typically offer:
- FOB Incheon - We deliver to Incheon port, buyer handles ocean freight
- CIF - We handle shipping to your destination port
- DDP - Door-to-door delivery including customs clearance
Quality & Warranty
Do parts come with a warranty?
Yes, all new parts include manufacturer warranty. Used/reconditioned parts include our quality guarantee. Warranty terms vary by part type - contact us for specific details.
How do you ensure part quality?
Every part is inspected at our facility before shipping:
- Visual inspection for damage
- Part number verification
- Dimensional checks where applicable
- Functional testing for used/reconditioned items
- Proper packaging for international transport
What if I receive a wrong or defective part?
Contact us immediately. We will arrange replacement or refund for any parts that are incorrect or defective. Photos of the issue will help us resolve problems quickly.
Company Information
Where are you located?
We are based in Incheon, South Korea - Korea’s largest port city with direct access to Incheon International Airport and Incheon Port.
Can I visit your facility?
Yes, customers are welcome to visit our warehouse and office. Please contact us in advance to arrange a visit.
How long have you been in business?
Our team has decades of combined experience in Korean heavy equipment parts. We established Korea Parts Export to serve the growing international demand for Korean parts.
Do you speak English?
Yes, our sales and technical team communicates in English. We also have staff who speak Korean, Chinese, and other languages.
Still Have Questions?
Can’t find the answer you’re looking for? We’re here to help.
- Email: admin@koreapartsexport.com