Frequently Asked Questions

What brands do you supply parts for?

We specialize in Korean heavy equipment brands including Develon (formerly Doosan), Hyundai, Kia, and Daewoo. This covers excavators, wheel loaders, trucks, and commercial vehicles.

Do you sell OEM or aftermarket parts?

We supply both genuine OEM parts from Korean manufacturers and high-quality aftermarket alternatives. We clearly identify which type each part is.

Can you source parts not listed on your website?

Yes. Our website shows only a sample of available parts. We have access to the full Korean parts distribution network and can source most parts for Korean brands.

Do you sell used parts?

Yes, we offer quality tested used and reconditioned parts as a cost-effective alternative to new parts. All used parts are inspected and tested before shipping.

Where do you ship to?

We ship worldwide to over 100 countries. Our main markets include Southeast Asia, Middle East, Africa, South America, Central Asia, and Oceania.

What shipping methods are available?

Air freight (3-7 days), sea freight (2-6 weeks), and express courier (DHL, FedEx, UPS) for small urgent items.

Do you handle customs documentation?

Yes, we prepare all necessary export documentation including commercial invoice, packing list, certificate of origin, and other documents required by your country.

What payment methods do you accept?

We accept bank wire transfer (T/T), PayPal, Western Union, and Letter of Credit (L/C) for large orders.

Are prices in USD?

Yes, all prices are quoted in US Dollars (USD) unless otherwise specified.

Do I need to pay in advance?

Yes, payment is required before shipping for most orders. For established customers with a good order history, we may offer credit terms.

Do parts come with a warranty?

Yes, all new parts include manufacturer warranty. Used/reconditioned parts include our quality guarantee. Warranty terms vary by part type.

What if I receive a wrong or defective part?

Contact us immediately. We will arrange replacement or refund for any parts that are incorrect or defective. Photos of the issue help us resolve problems quickly.

Where are you located?

We are based in Incheon, South Korea - Korea's largest port city with direct access to Incheon International Airport and Incheon Port.

Do you speak English?

Yes, our sales and technical team communicates in English. We also have staff who speak Korean, Chinese, and other languages.